Refund policy

Return Policy

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at semora.shop@hotmail.com. Please note: returns must be sent to the following address: more information will be provided by email.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can always contact us at semora.shop@hotmail.com.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it for you.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Items with the original label removed cannot be returned.

Exchanges

The fastest way to get the item you want is to return the item you currently have and purchase the new item separately once the return has been accepted.

Statutory 14-Day Right of Withdrawal in the EU

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, the item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will automatically receive a refund via your original payment method within ten business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund.

Please contact us at semora.shop@hotmail.com if it has been more than 15 business days since your return was approved.